=================================================================== RCS file: /cvsrepo/anoncvs/cvs/www/Attic/orders.html,v retrieving revision 1.359 retrieving revision 1.360 diff -u -r1.359 -r1.360 --- www/Attic/orders.html 2004/10/10 20:45:53 1.359 +++ www/Attic/orders.html 2004/12/30 23:19:48 1.360 @@ -625,10 +625,11 @@
-
  • Worldwide (to everywhere) (but see -also Western Europe below)
    The main place for ordering CDROMs is -via the Computer Shop of Calgary (the oldest continuously operating computer -store in the world). You can make a purchase in the following ways:

    +

  • Worldwide (to everywhere) +(but see also Western Europe below)
    The main place for +ordering CDROMs is via the Computer Shop of Calgary (until recently we were +the oldest continuously operating computer store in the world, now we are +only virtual). You can make a purchase in the following ways:

    @@ -652,28 +653,29 @@ shipping, like for single CD sets (see mail order costs below or ask us), just place a web order, select payment method "pre-arranged", and put a note in the comments section of the order that payment is being made by PayPal. +Pay in either US dollars, Canadian dollars or Euros. -
  • Bank Wire Transfer: Wire transfers within France are -possible with no surcharge, and cost is usually 10 Euros or less within the -common market. Cost of bank wire to or within North America is $25. We -have to add these to the cost of the order, plus, except in France, there -are costs at the sending end. Email us for bank wire instructions where -applicable.

    +

  • Bank Wire Transfer: Wire transfers within the Euro +zone are very inexpensive or free. Cost of bank wire outside the Euro zone +is usually about $25 US, $25 Canadian, or 25 Euros depending on destination +bank and origin bank. We have to add these to the cost of the order, plus, +except from within the Euro zone, there are costs at the sending end. Email +us for bank wire instructions where applicable.

    - + +

  • Telephone ordering:
    -To order by phone, dial 1 (403) 243-4356. Please phone -during weekdays, during the daytime, in North American Mountain Time. -(Occasionally service is available after hours: 5PM-9PM weeknights and -10AM-9PM weekends. You can give it a try.) Have your Mastercard, VISA, -or American Express ready. -

    -If you need to contact the Computer Shop directly, email to -Austin Hook. -Major Institutions can FAX purchase orders to the Computer Shop -at 1 (403) 283-2028 . -

    +To order by phone, dial cell: 1 (403) 243-4356, office: (phone/fax) +1 403 647-2200, messages: use cell phone.. Please phone during +weekdays, during the daytime, in North American Mountain Time. (Occasionally +service is available after hours: 5PM-9PM weeknights and 10AM-9PM weekends. +You can give it a try.) Have your Mastercard, VISA, or American Express +ready.

    If you need to contact the Computer Shop directly, email to +Austin Hook. Major Institutions can fax +purchase orders to the Computer Shop at FAX #: 1 (403) 647-2200 +.

    +

  • Mail order:
    Cost, including ordinary postage, for just one CD set, version 3.x, is: @@ -689,128 +691,173 @@ sent in either US, Euro or Canadian currencies to:

    -The Computer Shop of Calgary LTD.
    -1644 Broadview Road NW
    -Calgary, Alberta, Canada
    -T2N 3H1

    - +Mailing address:
    +Computer Shop of Calgary LTD.
    +Box 267
    +Milk River, Alberta, +Canada T0K 1M0

    +

    +Physical address (for couriers only):
    +Computer Shop of Calgary LTD.
    +104 1st Avenue NW
    +Milk River, Alberta
    +Canada T0K 1M0

    +

    +US mailing address:
    +Computer Shop of Calgary LTD
    +Box 28
    +Sweet Grass, MT 59484 USA

    • Postage will vary depending on your location relative to the shipping address. Special instructions should be specified in the comments of the -order. By default we ship as follows: Shipments of single CD sets to USA -and Canada will be sent by First Class (Air)mail. For other countries, and -for small shipments, we will typically use AirMail "Small Packet" class. -Note that these regular postal services are not trackable (you knew that, -right?), and shipping is FOB our depot. Say "please insure" in the -comments, if you want postal insurance and read carefully the discussion -about shipping insurance below. +order. By default we ship as follows: Shipments of single CD sets to USA, +Canada, or any other country will be sent by FIRST CLASS (Air)mail.

    + +Tracking number notification and insurance cost for single CD's sent to the +USA is free and included in the original cost of postage.

    -

    To insure or not to insure? Items lost in the regular mail are at -your risk and expense. You agree to accept our shipping records as the -final proof of shipment. However, if a problem does occur, your affidavit -that the parcel was not received, plus our shipping records, are generally -sufficient to persuade Canada post to refund postage paid. Secondly, under -such circumstances, we will replace items lost, at manufacturing cost, which -is at most half price, and almost trivial for CD sets and posters. For -example a poster gone missing in the mail can be replaced for $2.

    +For Canada FIRST CLASS insurance is $5 CDN. This insurance may be paid +either at time of order (you must so specify in the comment section of the +order), or, at the rate of $6 CDN, it may be paid after you find that the +item has gone missing, and upon requesting the replacement. Unfortunately, +unlike the USA, there is no tracking number service available for FIRST +CLASS packets in Canada. If you require tracking number notification in +Canada, you have to go to a more expensive class of mail called Express +Post.

    -Cost of insurance will vary according to the value of the shipment, except -that for small shipments there is a minimum cost of about $7-10 (CDN $ in -Canada, US $ elsewhere) - which is why we usually recommend not to insure -for small shipments. Moreover, inside USA and Canada, there is a service -called (Priority) Express Post, which in addition to trackability and -guaranteed faster delivery, includes some insurance. See further discussion -below.

    +To Canada packages larger than 1 CD set are sent via Expedited Parcel by +default. Tracking number notification is included in the postage cost. +Insurance is included at the cost of $1.20 CDN / $100 CDN. If you specify +not to insure, in the comments section of your order, we only cover 1/2 the +cost of the package, and you have to pick up the other 1/2, if something +goes missing in the mail. Express post, if specified explicitly, includes +insurance up to $100 CDN.

    -Default insurance for air parcels > 1 kg to USA: Our post office offers -default insurance up to $100 CDN (about $65 US) for air parcels weighing -more than 1 kg and that means, really, twice or more than that amount, since -we replace losses at cost. So for shipments of approximately 5 or more -T-shirts (depending on size) or 9 or more CD ROM sets, you can trust there -is at least some insurance, since by default we ship by air.

    +To the USA, packages larger than 1 CD set, not including T-shirts, are sent +by media mail from Sweet Grass, Montana. Such shipments include tracking +number notification. We include a bit extra shipping cost so we ourselves +can cover loss or damage to the goods in the mail, given that regular mail +insurance is not available for this class of mail. We ask you to pay only +the re-shipment shipping cost in such cases.

    -Default insurance for air parcels > 2 kg sent outside USA/Canada: -Our post office offers default insurance of up to $100 CDN (about $65 US) -for air parcels weighing more than 2 kg. (comments in previous paragraph -apply here too).

    +Still, to the USA, where there are T-shirts in the package, due to overly +complex customs documentation (complain to the lobbiests for the garment +makers unions), packages containing T-shirts have to be sent by mail from +Canada. Less than 1 kg (2.2 lbs) they are sent by "small packet" AIRMAIL. +There is no tracking on this service, but there is up to $100 CDN ($80 US) +insurance included in the price of postage (which varies by weight and +destination state). Additional insurance for "small packet" is not +available. For packages weighing more then 1 kg, by default we use +"Expedited Parcel", tracking number notification is included, and we include +insurance in the cost of the shipping, unless you tell us not to. For any +insurance shortfall, we only cover 1/2 the cost, and you have to cover the +other 1/2. If in doubt, (as the above is fairly complex to understand), +specify "FULL INSURANCE" in the comment section of your order. In that case, +we will find an fully insured way to ship to you.

    -Registration: Outside USA/Canada we typically "register" parcels for -weights between 0.2 kg and 2.0 kg. Cost of registration is $7-10 US in -addition to the "small packet air" postage. Registration includes $40 US of -insurance. You may specify not to register if you wish to accept the risk, -or you may specify "please do register" if you are not certain if your -package will registered (since otherwise we will use our own judgment, -sometimes depending on experience with various countries). +To the USA, Canada and certain other countries, Express Post service (which +becomes Priority Post once in the USA) is always available. If we use +Express Post, or sometimes translate that into US Priority Post, where we +can ship from within the USA (no T-shirts), then we will always insure for +full value, and include the cost in the original postage, unless you tell us +not to. In the latter case we only cover 1/2 of any loss. There is special +option for Express Post for USA or Canadian orders on the web order form. +You only have to select it. We may soon turn that on for other countries, +but will use our best shipping judgement (registered parcel with insurence) +where Express Post is not available. Countries with unreliable postal +administration, Mexico, for example, are not eligible for insurance for any +class of parcel except "small packet". We may break the order into chunks +of less than 2 kg if necessary to get insurance. Small packets to non-USA +countries may be up to 2 kg.

    +

    In USA/Canada less than 1% of items go missing in the mail; however, who +knows, it might be yours. But if you absolutely can't stand risk, do by all +means specify FULL INSURANCE in the comments area of the order form on the +web. We will then make sure we ship in an fully insured way, and add any +necessary costs to the postage. -

    In USA/Canada less than 1% of items go missing in the mail; it might be -yours, yet paying for postal insurance is an expensive gamble. But if you -absolutely can't stand risk, do insure by all means. In North America -consider specifying Express Mail -(trackable), or a courier like FEDEX -(also trackable). +

    Packages will generally be mailed either from Milk River, Alberta, +Canada, or Sweet Grass, Montana. Typical FIRST CLASS airmail postage rates +for quantity 1 are roughly:

    -

    Note that postage cost for a CD set is expected to be around $3 - -$5 USD. Packages will generally be mailed from Calgary, Alberta, Canada. -(Some US orders are mailed from a US depot -- but unlikely at initial -release time). Typical airmail postage rates for quantity 1 are roughly: -

    +
  • USA $3 USD ($4 CDN). Expect 7 days. +
  • World $4 USD ($5 CDN). Expect two weeks. + Note: Transit time estimates do not take into account the fact that shipping backlogs during the first month after a new release may require an -extra one to two weeks before the package hits the mail. During the rest +extra one to four weeks before the package hits the mail. During the rest of the year turn-around is same day or a couple of days at most.

    -EXPRESS POST A new service, previously not available, but for Canada -and USA only, is Express Post, with 3-6 day delivery, up to $50 insurance -included, and trackability from Canadapost -This is now an new option on the web order form. +Typical cost for Express Post (becomes Priority Post in the USA) for a +single CD set:

    - -

    For a single CD set:

    -If you want your CD to come very quickly, you can choose a courier like -Fedex or UPS overnight. Note, that for single CDs delivered by -courier it is cheaper to get overnight delivery than to get 2 or 3 day -delivery by the same couriers! If you choose overnight courier -service, you very likely do NOT want to use the Internet web ordering +If you want your CD to come very quickly, you can choose a courier or +similar service provided from the post office. + +

    + +If you want courier service or equivalent 1 to 2 day service from the post +office, you very likely do NOT want to use the Internet web ordering system, but rather want to order your package by phoning the Computer Shop -phone number (403 243-4356). By phoning before 3PM Mountain Time, you can -usually have it by early the next morning! +phone number (cell: 1 403 243-4356, office (phone/fax): 1 403 647-2200, +messages: use cell phone number). By phoning before 12 noon Mountain Time, +you can often have it by early the next morning!

    -

    If you are ordering the CD plus other items, consider having only the CD -sent by overnight and other things by regular airmail or express post. CDs +If you are ordering the CD plus other items, consider having only the CD +sent by courier and other things by regular airmail or express post. CDs are relatively inexpensive to send by courier (we class them as documents), -whereas T-shirts, and especially posters, are quite expensive that way. -Sometimes, particularly for posters, we will guess that this is what you -want to do. Say in the comments if you really want all items sent by -courier, even posters. +whereas T-shirts, and especially posters, are quite expensive that way. +Sometimes, particularly for posters, we will guess that this is what you +want to do. Say in the comments if you really want all items, even posters, +sent by courier.

    For Canada, and USA only, you may specify "use credit card" in the box where it says courier account number. In that case we will pass on your credit card number to the courier company. You will get a separate debit from them (for the shipping portion only). But we prefer if you do have a courier account number already. If requesting shipping to a company -address, ask if they have one that can be used (or phone FEDEX or UPS and -ask what it is).

    +address, ask if they have one that can be used (or phone DHL or UPS, for +example, and ask what it is).

    -

    Typical Fedex or UPS priority shipping rates for quantity 1 are roughly: -

    +

    -In Calgary, Alberta -

    +or contact Theo de Raadt

    +In Milk River, Alberta:
    +Computer Shop of Calgary, +Box 267, Milk River T0K 1M0, +or 104 - 1st Avenue NW, +Cell phone (Calgary number): 1 (403) 243-4356, +office (phone/FAX) 1 403 647-2200, +messages: use Calgary cell phone number, +or email us.

    + In Edmonton, Alberta